Alliance In Health Diabetes Control Center Medication Policies

We would like to thank you for choosing AIHDCC as your medical provider.
We have written this policy to keep you informed of our current medication policies.

It is your responsibility to notify the office in a timely manner when refills are necessary.

The best time to get a prescription refill is at your appointment.

If you need to call for refills, don’t wait until you have run out. Most refills require the doctor’s approval.

Approval of your refill may take up to three business days so please be courteous and do not wait to call the Medication Refill Recording Line (956) 992-1355.

If you use a mail order pharmacy, please contact us fourteen (14) days before your medication is due to run out.
Refills can only be authorized on medication prescribed by doctors from our office. We will not refill medications prescribed by other doctors.

Medication refills will only be addressed during regular office hours (Monday-Friday 8am-3pm).

Don’t call after hours for prescription refills. There is no access to your chart and we may not be able to help you.
No prescriptions will be refilled on Saturday, Sunday or Holidays.

Don’t go to the pharmacy to wait for your prescription to be called in. Call them first to see if it is ready.
The staff will not return any phone calls regarding refills during morning hours (please leave a message on Medication Refill Recording Line (956) 992-1355.

Some medications have potential side effects that must be monitored. We require check-ups every 3 or 4 months for these medications. Be sure to keep those follow-up appointments.

If you call to request a refill but are overdue for a follow-up visit and/or blood work (necessary for monitoring the safety or effectiveness of a medication), the doctor may agree to call in enough medication to a local pharmacy to last until we are able to schedule an office visit. It is your responsibility to schedule an appointment before you run out of medication. You should schedule your next visit before you leave our office.

New symptoms or events require a clinic appointment. Your doctor will not diagnose or treat over the phone.

Some medications require prior authorization. Depending on your insurance this process may involve several steps/days by both your pharmacy and your doctor. The doctor and pharmacies are familiar with this process and will handle the prior authorization as quickly as possible. Only your pharmacy is notified of the approval status. Neither the pharmacy nor the doctor can guarantee that your insurance company will approve the medication. Please check with your pharmacy or your insurance company for updates.

Samples: We sometimes offer you samples to help you try out a new medication before you purchase it. Remember that samples are not a long term way to fill your prescription. We do not always have samples of your medications. Please do not rely on samples for medications you take long term.

Narcotics: We do not prescribe narcotics for chronic use. We do not call in narcotics after hours. If you require use of narcotics, our physicians will refer you to a pain management specialist.

Mail Order Prescriptions: Many insurance plans offer financial incentives for using mail order pharmacies. We are glad to print out prescriptions for your mail order pharmacy needs. You can pick these up at our office. We do not fax or call in mail orders.

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